A CUSTOMER'S WARNING
Don't go down with it. Here's what they did to my truck — with the texts and receipts to prove it.
I paid Black Pearl Diesel $4,300 to build my 2016 Ram 3500 dually. What I got back was, in my opinion, one of the worst jobs a shop has ever put its name on — and I'm not the only one it's happened to.
A certified diesel shop inspected it and told me not to drive it — they found a runaway-engine and fire risk.
Everything below is my own experience, backed by my own texts, receipts, photos, and a written inspection. Judge for yourself.
Actual text messages from Black Pearl (contact name "Brayden"). Screenshots below.
To force a used medium-duty turbo into my truck, they hacked the whole build together — modified clamps, spliced lines, chewed-up bolts, the wrong exhaust. Here's the proof.
The truck was inspected by Gillett Diesel Service. Their Turbo Department Manager put his findings in writing.
— Luke Rostrom, Turbo Department Manager, Gillett Diesel Service Inc.
Since this went up, others have come forward. These are their accounts, in their own words — names removed. They're unverified; shared as each person told it.
I worked for Black Pearl. They made a crazy amount of promises — to me and to everyone who came into the company — and I never once saw a paycheck. Promised me a vehicle, said they'd give back the 6.0 they owed, and never did. They had people who didn't know what they were doing half-assing the trucks, and never finished or delivered the builds they said they would.
Charged me $2,000 to fix a rear main seal. All they did was smear RTV all over the bottom of the transmission and call it good — then blocked me on everything. They didn't even pull the transmission. They literally just covered where it was leaking with RTV.
This one isn't about my truck — it's about working for them. Me and a couple of friends went to do a job for the shop, and they ended up sending us to Texas to pick up two cars. They gave us $1,500 for the whole trip and a clapped-out truck with a tune so bad it ran way rich and burned through fuel. He said the house we'd stay at had power, water, AC, and beds — it was the complete opposite, so hotels and food came out of our own pockets. The trailer was junk too; the ramp hitches snapped on the highway and we had no tools because they sent us with nothing. We were promised $500 each and shook on it. One night we all slept in a Walmart parking lot because he wouldn't answer to send hotel money, and he'd call screaming asking where his truck was while we were trying to sleep. The trip took about a week. When we got back he bargained us down — I made $200, and it still took weeks of asking to get even that.
I came in for 5 tunes, a straight pipe, and rock lights — all for $1,000 — and was promised it'd be done that day. When I got there they weren't even ready, then told me I couldn't get the tunes unless I bought a new ECM, which they said they'd get. It took him two weeks to even text me back. The first time in, all I got was an eco tune and a “straight pipe” that wasn't even finished. I asked for a refund after all the delays and he just kept making excuses — never gave my money back. And I was even nice enough to buy him and his whole crew pizza.
This is about my brother's truck. We went to the owner's house because the shop was “out of commission,” to do a 2G swap on my brother's 2008 Dodge 3500 — we brought our own parts for them to just install. I stayed with the truck all night making sure it was right, and it wasn't. I overheard him say that if we didn't pay at least $2,000 just to install it, he'd keep the truck until we paid. They kept our old bad VGT turbo (which didn't even work) and tried to resell it on Marketplace. Over the next few weeks the whole exhaust fell off — down to just the downpipe. They promised to make it right with a full exhaust and a FASS fuel system. That never happened. It took them almost two months to put on a turbo we didn't even ask for, and that was it. They don't keep their promises.
These are submissions from readers, not the site author. They are the submitters' own statements and opinions, reproduced with identifying details removed, and have not been independently verified.
Have a real, reputable shop work on your truck. In my experience, Black Pearl Diesel will take your money, do the work wrong, and leave you paying someone else to fix it — or broken down on the side of the road.
This website reflects the personal experience and honest opinions of one customer, supported by that customer's own texts, receipts, and photographs. Quoted messages are reproduced from the author's own records.